Description: Values-Based Service for Sustainable Business : Lessons from IKEA, Hardcover by Edvardsson, Bo; Enquist, Bo, ISBN 0415458536, ISBN-13 9780415458535, Brand New, Free shipping in the US This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
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Book Title: Values-Based Service for Sustainable Business : Lessons from IKEA
Number of Pages: 144 Pages
Publication Name: Values-Based Service for Sustainable Business : Lessons from Ikea
Language: English
Publisher: Routledge
Item Height: 0.6 in
Publication Year: 2008
Subject: Industries / Service, Customer Relations, General, Development / Sustainable Development
Type: Textbook
Item Weight: 10.4 Oz
Item Length: 8.8 in
Subject Area: Business & Economics
Author: Bo Enquist, Bo Edvardsson
Item Width: 5.5 in
Series: Routledge Studies in Management, Organizations and Society Ser.
Format: Hardcover
